With the backdrop of a global pandemic, 2020 was unprecedented in challenging the retail sector to adapt and innovate to meet rapidly changing consumers’ needs while promoting public and employee safety. As essential businesses, pharmacies continued to operate throughout the year serving a critical role in their communities.
The pandemic pushed more online and mobile transactions. In 2021, pharmacies including CVS and Walgreens are playing an integral role to accelerate distribution and accessibility of COVID-19 vaccination. Across the pharmacy sector many common themes trended in categories of digital offerings, telehealth, testing & immunization, and pharmacists expanded role in patient care continuum.